Booking Terms and Conditions

TravelGay.com (“we”, “us”, “our”) is the trading name of Out4You Ltd whose registered office is at Sovereign House, Church Street, Brighton, BN1 1UJ, United Kingdom. We act as an agent for third party travel providers. We do not own or control those who actually provide the accommodation or other services which you book through us. All bookings made through TravelGay.com are Accommodation Only bookings and are Non-Package bookings.

 These terms and conditions may be amended from time to time and apply to all our services directly or indirectly (through distributors) made available online, through any computer or mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform and/or by making a booking, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including our privacy policy).

Website Accuracy

We take all steps practically possible to ensure that the details given to you on our website are accurate and up to date but we do rely upon the descriptions given to us by the actual suppliers of the services and facilities described. Sometimes the facilities or excursions described will be withdrawn for reasons such as maintenance or lack of demand from guests. There may be a charge for some facilities at a hotel. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your destination and accommodation. All accommodation providers reserve the right to collect a refundable breakages deposit on arrival, as well as city taxes and other fees in line with local legislation.

We cannot accept any liability for errors within our website descriptions which are as a result of the provision of incorrect information from your suppliers.

Accommodation Ratings

All ratings given on our site are based on our ratings, supplier ratings and are not necessarily the official ratings of the property. The ratings we use are based on certain criteria being met, which include but are not limited to the location of the hotel, facilities at the property and the range of dining options available.

Some properties on our website are classified as “TravelGay Approved”. Whilst TravelGay makes every endeavour to ensure a property meets our criteria, no warranty can be made for the acts or omissions of the accommodation or for the services provided.

Equality

We endeavour to work only with suppliers who meet our criteria for treating all customers equally. Where possible, we make clear to all suppliers the purpose of our business and that we do not tolerate any discrimination regardless of sexual orientation, age, disability, gender reassignment, marital status, race, religion or belief or sex and we expect all suppliers, sub-contractors and third party suppliers to adhere to this too.

We endeavour to make every effort to provide information about a customer to the supplier at time of booking and ahead of arrival.

We will share details regarding your sexual orientation with our suppliers in order to ensure you receive the best possible experience from all our suppliers.

We are not responsible for the acts or omissions of our suppliers.

Force Majeure

Except where we say otherwise, we are not liable for circumstances beyond our control. This includes events such as war, terrorism, industrial disputes, and adverse weather conditions.

Disclaimer

We are not responsible for any changes to the booking due to circumstances beyond our control.

Payment

We accept payments via credit or debit card. We do not accept cash payments.

Cancellation Policy

You may cancel your booking up to 24 hours before arrival for a full refund. Cancellations made within 24 hours of arrival will not be refunded.

Privacy Policy

We collect your personal information to process your booking and to provide you with information about our services. We will not share your personal information with any third parties.